Lauren and the team at Kingscliff Holiday Homes are outstanding property managers. We have owned both holiday and permanent rentals for the past 10 years. Lauren is by far the best property manager we have had in that time. We are continually impressed with her ability to look after the needs of guests while still providing optimum profits for owners. The occupancy rate increased immediately from when she took over and continued to do so. She undertakes repairs and maintenance in an efficient and cost-effective manner. Lauren and the team at Kingscliff Holiday Homes provide a personalised service to all guests. They meet and greet each guest on arrival explaining the different aspects of the house and the local area. We have had several repeat bookings through Kingscliff Holiday Homes.
It is with great pleasure that we provide this letter of endorsement for the management services of Kingscliff Holiday Homes. Lauren and the team have managed our holiday home since January 2015 and we could not be happier with the attention to detail, customer service and quality of management that Lauren offers. Lauren is a local resident and her response to any property issues is second to none. Lauren successfully nurtures long term, repeat customers to our beach house and through the thorough tenant interview process we have never had a problem with the quality of the tenants or the security of income. The customers also love Lauren's approach to the handover, providing positive feedback on the house and the whole experience, including the friendly warm welcome and "no problem" attitude from the management team. Without hesitation we offer this recommendation to any landlord considering using the services of Lauren and the Kingscliff Holiday Homes team. Regards
Our property situated in She Oak Lane is under management with Kingscliff Holiday Homes, the licensee is extremely professional and we have had great occupancy in our home since changing agents. Our end of Month payments are always in our account either on the 1st of each month or a few days prior to the end of the existing month, maintenance and any problems are dealt with by Kingscliff Holiday Homes in a swift manner and we have always been consulted by the agent prior to any maintenance being carried out. I highly recommend Kingscliff Holiday Homes for any prospective investment properties.
Lauren Taylor from Kingscliff Holiday Homes and her team have been great to work with over the past 2 years. From the beginning, their innovative and pro-active marketing strategies have definitely made a positive difference to the occupancy of my Salt Holiday Rental property. KHH have always been quick to follow up enquiries, negotiating the deal always in my best interests and are highly professional in tying up any loose ends during the booking confirmation process. Lauren regularly thinks ahead and is very good at anticipating the need for special promotion or extra marketing push during quiet times. KHH’s attention to detail with property maintenance and presentation is consistent and thorough and I have found Lauren’s consultative style and transparent business operation to be without fault. Thank you Lauren, the management of my Salt Holiday property has been made simple and stress free by you and Kingscliff Holiday Homes.
Thank you for the support and the financial return that I experienced for my property at 9 She-Oak Lane Casuarina. I compared all other service providers prior to trusting someone with my investment. The experience was fantastic and very professional at all times. Should the opportunity arise again I would put my investment with you again, and I have referred others along the way. All the best for your future.